Why are my users seeing a “5 user limit reached” error?
If your users are seeing the message “5 user limit reached”, it means you’ve hit the user access limit for your current plan.
Free tier limits:
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Access for up to 5 unique users per month.
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100 submissions per month
Once 5 different users have accessed the form in a given month, additional users will be blocked from viewing or submitting the form.
What you can do:
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Wait for the limit to reset – user counts reset at the start of each billing cycle.
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Upgrade to a higher plan – unlocks more user capacity.
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Start a 14-day free trial of a higher plan – gives you immediate access to increased limits and premium features, with no upfront payment required.