If your users are seeing the message “5 user limit reached”, it means you’ve hit the user access limit for your current plan.
Free tier limits:
Access for up to 5 unique users per month.
100 submissions per month
Once 5 different users have accessed the form in a given month, additional users will be blocked from viewing or submitting the form.
What you can do:
Wait for the limit to reset – user counts reset at the start of each billing cycle.
Upgrade to a higher plan – unlocks more user capacity.
Start a 14-day free trial of a higher plan – gives you immediate access to increased limits and premium features, with no upfront payment required.