Team Forms works offline and synchronises forms and submission data to your Teams SharePoint site when it has network connectivity. This process should work smoothly without the user needing to understand the underlying sync process, however in rare circumstance the sync may experience issues. This article will outline trouble shooting steps to follow if you do experience any sync errors.
Error Syncing response. Access Denied
If one of your users receives an “Access Denied” error, it means the logged-in user does not currently have permission to respond to the form. To fix this, you’ll need to ensure they have permission at either the team level or the form level.
Here’s how to check:
Team-Level Permissions
In Team Forms, go to the Team Permissions settings and check that the user has permission to respond to forms within the team.
Form-Level Permissions
In the Form Builder screen, click the ”…” (more options) icon on the form, then select Permissions.
Ensure the user has permission to respond to that specific form.
Clear Local Cache
If you continue to experince issues with your sync process, consider clearing your browser local cache. You can to this using the steps below: Clearing your browser’s local cache sometimes mitigates sync issues caused by temporarily stored data conflicts, making it a helpful first step in troubleshooting errors like 'Name already exists.'
Click the Team Forms setting icon. This is the cog icon in the top right-hand corner of the side bar. Its important to note this is different to the "team settings".
Navigate to the "Storage" tab
Click "Delete Local Data"
⛔️ When delting local data, any data unsynced responses will be lost