When a field is set to "required" in the validation tab, this prevents the user from submitting the form unless they complete the field. Instead, they will see a validation error highlighting the missing information. This feature ensures that all necessary data is collected. However, as an admin, you may sometimes notice responses where a mandatory field is blank. How does this happen?
Conditional Visibility and Permissions
One common reason for this issue is that the field may be conditionally hidden from the user. This can occur in two ways:
Conditional Logic – If the form includes conditional rules that hide certain fields based on user selections, those hidden fields are not required to be filled out, even if they are set as mandatory.
Permissions and Access Control – If a field is restricted based on user roles or permissions, it may be disabled or entirely invisible to certain users. Since they cannot interact with the field, the system does not enforce its completion.
How to Fix This Issue
To ensure required fields are correctly enforced:
Review Conditional Logic – Check if any conditions hide required fields and adjust them if necessary.
Verify User Permissions – Make sure the intended users have access to the field so they can complete it.
Test the Form – Run tests using different user roles and scenarios to confirm that mandatory fields are visible and enforceable where needed.
By configuring your form correctly, you can prevent empty mandatory fields and ensure you collect all the necessary information.